Posts Tagged ‘snack boxes’

JetBlue CEO On American, Open Architecture, and Yes, Snack Boxes (Across the Aisle, Part 2)

August 3rd, 2010

And now we’re back with Part 2 of my across the aisle interview with JetBlue CEO Dave Barger. Today’s focus is on the airline’s “open architecture” which has pushed them toward the Alaska Airlines of the east – willing to partner with anyone and everyone if it’s beneficial to the airline. And I hit on snack boxes too. Had to do it, right? (See Part 1)

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Cranky: The open architecture – a lot of people seem to think that you’ll just go naturally into oneworld at some point. Is the open architecture something that prevents you from going into an alliance? Or is it just “we’ll think about it when the opportunity comes up”?

Dave: I think a good way to look at it is as the largest airline at Kennedy, largest Across the Aisle from JetBluedomestic airline in New York, largest airline in Boston, locations like that. You look at Kennedy as, depending on the time of year, close to 90 airlines operating in and out. Open architecture, whether it’s oneworld, Star, Skyteam, or unaligned, that’s good for JetBlue. Because it’s the power of our network. It’s the affirmation of the brand. It’s the investment we’ve made whether it’s on the ground or in technology. I think we’ll start to understand more about traffic patterns as the result of each partnership, which gives you more data, more pixels to say, what makes sense? To declare a path into an alliance is limiting as well. I think we’re so different because the geography and power of JFK, and we’re in a really nice position to be in.

Cranky: I take that to mean that if American came knocking, saying they’d like to sponsor you into oneworld, similar to what BA has done with Air Berlin in Europe, it’s something you would consider but you don’t have enough data yet knowing how all the flows work to make a decision on something like that?

Dave: I think it’s early. But we have historically been an organization that’s always open to taking a meeting because you want to explore what makes sense, whether it’s oneworld or somebody else. Because it’s the best way to optimize our relationships and our revenues, so we’ll see what plays out. Again, it’s so early. With Sabre, that conversion was January 29, so we’re still in effect still putting in place pieces of Sabre to optimize our abilities electronically, so the next couple of years . . . the traffic patterns and behaviors are important. There’s nothing better than looking at data as a result of these partnerships to help with these decisions.

Cranky: On the American partnership, I think a lot of people were taken by surprise by it. Looking a little further, it seems to make sense. Is that something you guys had focused on or did American reach out to you? As you said, you’re open to taking a meeting.

Dave: Sure, American reached out to us but I look at it, I love the word contrarian. First of all, we’re contrarian because we’re into our second decade. If you look at the airline industry since deregulation, the number of airlines that have flown into their 2nd decade is pretty rare . . . . We’re running the company based on financial metrics, return on invested capital, cash flow. That is different. Product. We’re looking at the JD Power award six years in a row, best in class, highest score. That’s contrarian. Not overbooking, contrarian. Even more legroom, contrarian. Culture, direct relationship with our staff in a heavily organied industry, contrarian.

So you look at American and JetBlue in the interline relationship, the partnership, the slot swap, the frequent flier, why not? Because in the traditional models, I still believe that fundamentally the industry is broken. So you’ve got to do things differently. What got us here in the first 10 years won’t get us there in the next 10 years, so I’m really delighted. I’m excited about what the American partnership could mean for us. They have a very significant presence in New York. So the ability to offer our customers in 18 of our markets, Buenos Aires, Tokyo, London on an itineray and vice versa, it’s pretty significant.

Cranky: And DCA [Washington National]

Dave: That’s right. And access to DCA in exchange for slots that I imagine American can better utilize than we can. And don’t forget the additional flight into White Plains. That’s contrarian, it’s such an important word in this business.

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Cranky: Ok, you want to talk contrarian, so I have to bring this up. Snack boxes.

Dave: I was just gonna say, it had to be snack boxes.

Cranky: I’ve been a vocal critic of it. You know, I came over and did the taste test. Some tasted good, but it’s nothing special. It’s similar to stuff youll find somewhere else. So it’s just kind of boring, I guess, and not what I expect form JetBlue. I expect a better experieince and the snack box doesn’t really fit into that. I’m kind of curious where you see that going. Is this something that’s, as I’ve heard others say, it’s a step?

Dave: I look at it as additive. By comparison, other airlines that are selling their snack boxes, that’s basically what the product is. . . . For us, beverage service is what it’s been for 10 years. The ability to participate in the full selection of beverages. You see that at other airlines, but I don’t think you see access to make yourself at home in the galley. I look at the unlimited snack basket. Whether it’s the traditional blue chips or other snacks. The product already is solid, so when you start to look at over 3 hours and 45 minutes enroute, especially on the transcons, I look at this as additive. Again, it’s directional.

There are some pretty interesting names to partner with to create that next iteration of the snack box. I would like people to think, Brett, your readers to think, that JetBlue is kind of a cool airline. Somebody is going to come up with that next generation, you start to talk about cobranding opportunities, that’s just cool. I think XM radio was thought of that way as well as DirecTV. We’ve been selectively a follower when it comes to the wifi brigade as opposed to really what’s happening and we’re working hard on that iteration as well. Look at the snack boxes as additive. Look at it as directional.

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JetBlue CEO Comes to Long Beach and We Talk SoCal (Across the Aisle, Part 1)

August 2nd, 2010

JetBlue CEO Dave Barger will be visiting every single airport in the system this year to celebrate the airline’s 10 year anniversary. Last week, he came through Southern California, and of course, spent a fair bit of time in Long Beach. While he was here, I had a chance to sit across the aisle from him for about half an hour. We had a wide-ranging conversation about everything from local issues (today) to American and other partnerships. Yes, I made sure to touch on snack boxes and the express beverage service as well since those have been hot topics here recently. Of course, we hit on wifi and even some nuggets about expansion in Mexico. This is part 1 of 3. Enjoy.

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Cranky: Alright. We’re here in Long Beach, anything you want to say?

JetBlue CEO Dave Barger: Go Angels! How’s that? No, I think it’s really exciting to be at Across the Aisle from JetBluethe airport and see construction taking place. I think to see the investment with the parking structure taking place in earnest . . . looks like we’ll be in the ground with the terminal redevelopment by the end of the year, probably two years with the phasing with that design . . . it’s exciting. Where we’re at today, we’re finally seeing the investment, plus the tarmac investment that’s been taking place, it’s exhilarating. We’ve needed it and now we can see the finish line.

Cranky: Yeah, I’m curious to see – you’re already using all your slots, when you have more terminal space are there going to be any thoughts about trying to get the Embraers in the commuter slots?

Dave: Specific to the commuter slots, we think that would add increased utility . . . looking at how best to optimize limited resources at an airport like Long Beach. What it means to the community, what it means to the vibrancy of the city and the surrounding airport. We respect the statute, the historical meaning of it . . . but the fact is that airplanes are totally different in terms of technology than when the statute was put into place. I think what’s most important is that the investment is taking place. It’s great to see concrete being poured at Long Beach.

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Cranky: One thing about Southern California, we’ve heard a lot from you on the East Coast lately. Boston is growing, [Washington National (DCA)] is starting up. It’s been pretty quiet out here. Are there any plans in the future to have a west coast focus at all?

Dave: Actually, I believe there’s been pretty significant investment and focus that’s taken place in the last year. Let’s look at the video tape. Now we’re in LAX – we opened it with four flights and now we’re at six. Burbank is at four, Long Beach is at 30, so we have 40 today. A year ago we weren’t in LAX, so there’s been pretty significant investment. . . . Fact is we have 5 focus cities of which LA, the Basin, is one of those including Lauderdale, Orlando, New York, as well as Boston. Transcons appear to be doing quite well. The shorter haul flying out of Long Beach appears to be doing well. Is that the economy? Is that the competitive landscape? Is it oil? Is it the discretionary dollar? I think it’s all of the above, so we’re excited about what’s happening in the Basin.

Cranky: It’s good growth at LAX for sure, but I think from a Southern California perspective you haven’t added any new destinations FROM Southern California. Maybe frequency increases. So I think that’s more what I was talking about – increase in breadth as opposed to depth.

Dave: I think that increase in breadth includes adding frequency in a market. We’re at 30 in Long Beach, a historic high. And everything we’re doing here is 150 seats. So it’s a better use of a precious resource than a 50 seat jet. Multiple frequencies into Seattle, into Portland, into Oakland, into San Francisco, over to Las Vegas, plus the transcons, plus Austin, and Chicago. While opening more cities is something we’d like to do, we’re focused on just making the pattern of service relevant to the business traveler as well as the discretionary traveler. So I think it’s another way to look at what we’ve been doing. Our network is quite a bit different than what it looked like just a couple years ago.

Cranky: Absolutely. The long hauls have been trimmed down in favor of the short hauls in Long Beach, and then a lot of those have gone over to LAX.
Dave: Interesting because another opportunity would be a change in the commuter slots. I mean, if you only have 30 today, but you want a pattern of service that will appeal to the business traveler to Portland. . . . It’s still a finite number, so something has to give in there somewhere, and that’s why some frequencies have been relocated out of Long Beach. We respect the statute but I don’t think that drives best utility for the community.

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Cranky: I’ll go back to LAX for a second. One thing LAX has that Long Beach doesn’t is international feed. You guys have been focused on the alliances, but they’ve all been East Coast so far. Can we look forward to seeing some of those opportunities where you might be feeding Asian carriers in LA?

Dave: I think it would be exciting. I mean, as I look at our second decade or part of our second decade, this open architecture, the opportunity to partner with really anybody. The Sabre investment has really allowed us to enable the relationship with El Al most recently, American, South African. Of course, we’ve been in place with Lufthansa but now to optimize it, Aer Lingus, Cape Air. I think it’s safe to say you’ll see more and more announcement regarding partnerships, and potentailly that could certainly be off the West Coast. A place like LAX or SFO, by definition that’s where it would have to take place.

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Stay tuned for Part 2 and 3 later this week (unless something hugely awesome happens that postpones the rest of this).

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Announcing the Five Winners of a Free Copy of “Where the Hell Am I Going?”

July 24th, 2010

It’s been a fun week of reading emails and comments on why you should get a free copy of my book. Some were funny while some were just downright strange. I should note that veiled (or not-so-veiled) threats are usually not going to get you a copy. Also, how is it possible that Where the Hell Am I Goingtwo entries are Romania-related? I must have a huge following there. Sounds like it’s time for me to write about TAROM. But alas, I had to pick the top five, as un-fun as that was. Here they are (in no particular order).

1) Axelsarkis

1. I’m 13. 2. I have no income. 3. I’ve read you blog everyday since I was 11. 4. I like the book. 5. I’m terrible coming with this things, but hey, I tried.

Seriously, did anyone think our 13 year old friend wouldn’t get a copy? He has been reading and commenting here for a long time, and I’ll say that the fact that he has no income is a compelling argument. (Still, Axel, maybe you should ask your parents.) But the groundswell of support for him in the comments showed that he is certainly deserving. I think some are fully expecting a book report from you, Axel. If you write it, I’ll post it here.

2) Kristin

Here is my reason for wanting to win a copy of your book; I live in Canada and Amazon.ca says your book is temporarily out of stock! I would be more than happy to purchase your book if I could; even for $15.74 on the Canadian site. Help a Canadian spread your good word and send a copy up here! Still not convinced? Here are some other reasons: 1) I too am an airline geek and love working in the industry 2) My husband’s name is Brett also 3) I forwarded your review of jetBlue’s new snack boxes to at least 20 people at my company

If there’s one thing I can’t stand, it’s prejudice against Canadians. Ok, that’s not really true. Making fun of Canadians is hilarious, but Amazon shouldn’t be in that business. It is sadly true that well-meaning Canucks are unable to purchase my book since it’s “Temporarily out of stock.” For shame, Amazon. For shame. Take this book and start a maple leaf revolution, Kristin.

3) Dustin H

I would love to have a free copy so that I may bring it with me to the airport. I plan to wear a pilot’s uniform and sit down to read the book in a highly visible area of the boarding gate. Ideally, when passengers walk by and see the title of the book, they will have a minor anxiety attack. Top that off with extra thick glasses and a copy of The Idiot’s Guide to Flying and Gliding and I’m pretty sure I could clear out a terminal.

Now that’s what I’m talking about. A pilot reading a book on where the hell he’s going is a great visual. It reminds me of the excellent Man Show parody of drunk pilots. I want some hidden video, Dustin. Bonus points for passengers who visibly look frightened. (Maybe you could try reading it upside down for maximum effect.)

4) CJ Taylor

I want to take my free copy of your book on my upcoming “around the world” tour as a passenger on the world’s best airlines which i will contract the Cranky Concierge to orchestrate. Once airborne with the volume, I will garner signatures of best wishes to you from members of every cockpit and cabin crew I can manage and on my return, give it back to you as a keepsake since I am now convinced that next to you, I am in the minor league of airline “aficionados.” More than anyone, Brett, you have given me a sense of belonging to a special group of people who possess an innate passion for aircraft types, seat configurations, aerial views, liveries, flight schedules, menus, perks, airport maps, upgrade options, and a myriad other details of the business and pleasure of flying. Congratulations on your new book!

There are a few reasons for picking this one. First, I must admit that I’m not above flattery. Second, I’m pretty stoked about the idea of getting the copy back to me signed by cabin crews on an around the world trip. I’m gonna hold you to it. And last, well, your love for Birmingham is admirable. I’m not above alienating readers from time to time (got a post that’ll most likely do that next week), but not in this case. Enjoy the book.

5) Brett R

I have a 6-week old girl whom I’m told I should be reading to (despite her inability to read, understand english, hold a consistent job, or even focus her eyes for prolonged periods of time. This book would be a great tool to educate her on geographic adventures around our great sphere, in hopes of getting her into prep school at the age of 7 and riding her coattails of success by becoming an overbearing stage father.

I’m all about the importance of strong education, and this one plays to that. (Seriously, I am. I sit on the board of Equitas Academy charter school and have been involved in education for years.) I’m also a huge fan of living off your children. One day, I aspire to such an easy life, though I suppose I’ll need to actually have children first.

So there you have it. The five winners will all get a free copy of my book. For you rest of you, there’s nothing stopping you from buying a copy yourself. Thanks for playing!

Where the Hell Am I Going? paperback via Amazon for $10.79
Where the Hell Am I Going? for Kindle for $9.99

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My Video Review of the JetBlue Snack Boxes

July 1st, 2010

Hours after I wrote my scathing review of the new JetBlue snack boxes last week, I just happened to be at an event with the local JetBlue crew here in Long Beach. The station manager invited me to come on out to the airport and he would set me up with each of the five boxes so I could do a taste test. Did you think there was any way I’d turn that down? Nope. I taped it and condensed it down to under eight minutes with clever (read:awful) editing. (Brownie points for anyone who knows where that music is from.)

Yep, there were some decent things in there, but honestly, anything I tasted after that sugary pretzel dip was written in a haze.

Was I too harsh on JetBlue last week? If they weren’t JetBlue yes, but since they are JetBlue, no. I think most of us have come to expect more from the airline and this offering is more worthy of one of the other guys that everyone likes to beat up. I had my hopes up that they would come up with something better when they finally started offering grub. Maybe they’ll get there eventually.

Maybe I should blame humanity rather than JetBlue. After all, people are buying this crap, and if they weren’t, JetBlue wouldn’t be selling it. Regardless, I really hope that JetBlue comes up with something better.

They can keep that pretzel dip though.

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