Archive for June, 2010

Will the BA Flight Attendant Fight Finally be Settled?

June 30th, 2010

There’s a glimmer of hope out there for British Airways fliers. It appears that the airline and its flight attendants are getting very close to an agreement that would finally end all these on and off strikes. I think I speak for just about everyone when I say “It’s about damn time.”

If you’ve flown BA in the last few months, you undoubtedly know about this issue. The flight attendants and management have been butting heads over a new contract. BA wants Flight Attendant BA Fightto reduce its costs, and the flight attendants are fine with that . . . as long as management does it the way the flight attendants want. As you can imagine, that hasn’t exactly worked.

So there have been a series of strikes which have screwed fliers over the past few months and more were expected. This has to be hurting BA’s advance bookings, so you’d think there would be tremendous pressure to settle on both sides. Apparently not. Management is holding strong (with the approval of most of the public, as far as I can tell) as are the flight attendants.

Regardless, everyone wants to see this thing end, and we might be getting close. BA has put a “peace offer” on the table, and the union is letting membership take a look and then vote on it. That means that we’re unlikely to see more strikes until at least after the summer.

So will this last offer be accepted and the fight finally end? It’s unclear. One thing that is clear is that the union will not be recommending this:

The fact that the travel is not back in full makes the possibility of a recommendation nil. It makes the certainty of a yes uncertain.

The union also put out a press release slamming this offer.

Ah yes, the travel benefits. It seems like a matter of pride at this point. Before the first strike, BA CEO Willie Walsh told flight attendants that they would lose their flight benefits if they struck. Sure enough, they lost them as soon as they went on strike.

Since that time, BA has held firm. The flight attendants were told what would happen, and it did. My guess is that BA will keep holding firm on this. The rest of the offer seems to be something new and an improvement for the crews over previous offers, despite some of the things union leaders may be saying. But if they vote no, then I’m not sure they’ll have jobs in the long run.

At least we can all rest easy that flights should go as scheduled for the rest of the peak travel season. That’s saying something, I guess.

Original photo via Flickr user Tony the Misfit


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Taking sides with erring foreign Airlines

June 30th, 2010

Taking sides with erring foreign Airlines and deviating from norms, certain
Embassies meddle into our internal affairs for the benefit of their Airlines.
In an exclusive interview allowed for the editor of Aviation Herald on Jan 31,
2010,at NewDelhi, the Joint Director General of Civil Aviation R.K. Maheshwari
expressed concerns that certain embassies exert pressure on Indian Authorities
against enforcing our rules to pay lawful commission to Travel Agents.
“Foreign airlines, are doing emotional blackmailing”, opined the Jt. DGCA.

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Mantras And Meditation: Embark On A Spiritual Journey To India

June 29th, 2010

When you arrive in India, you are greeted by a country rich in culture. You may not realize how many aspects of our lives are influences by Indian food, music and religion. When preparing to travel to India, you may have a few more preparations to make including vaccinations and other requirements but when traveling to any foreign country, passports are required.

Do you love animals? Certainly most of us do and the animal lover in you will be shocked to see the vast number of wild animals living in the wild within the borders of India. Elephants will be found roaming wild in the Himalayan region. Even the exotic Royal Bengal Tiger makes it home in India as well as hundreds of varieties of birds.

When you think of India, you most certainly think of its people been deeply religious. Those who visit this majestic country are encouraged to look deep within and connect with their spiritual self. This is encouraged by much of the Indian architecture and landmarks inspired by the deeply held belief of the Indian people that ones spiritual self is the most important part of life. When under the influence of a people with such deeply held beliefs, the visitor cant help but be inspired.

You have certainly heard of the seven wonders of the world and one of them can be found in India. The Taj Mahal was build by Shah Jahan in 1653 as a dedication to his favorite wife, Mumtaz Mahal. This structure is actually a mausoleum and is a site you simple can not miss.

The deep spiritual roots of India have inspired numerous festivals that occur year round in several of its cities. There is no cost to experience these celebrations and they give the traveler a rare glimpse into the souls of the Indian People. In Diwali, a five day event honors the Indian New Year and Holi is the site of the celebration of good overcoming evil. Dancing and the enjoyment of many Indian delights continue all day creating an occasion filled with excitement and happiness.

International travel requires a passport but one is easily obtained online. Dont forget the vaccinations necessary when traveling to India as well as other paperwork that may be required. Always keep your passport in a safe place, but stolen passport replacements can be obtained easily at the convenience of your own computer.

A visit to India will provide a vacation with opportunity to look deeply into the culture that is unique to the people of India. People, places and experiences will provide memories that will certainly last a lifetime. International travel requires your family to have passports so whether your family member needs a new passport or stolen passport replacements, this can be done conveniently from your computer. After you have your passports in hand, get ready for the experience of a lifetime as you immerse yourself in India and its people.

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Delta’s Twitter Customer Service is a Good Start, Needs to Grow

June 29th, 2010

Another airline has given in to the powers of Twitter. This time, it’s Delta that has brought its customer service to Twitter in a big way, and that’s great news. It’s not quite where it needs to be, but hopefully they’ll realize that quickly and fix it.

When you have travel problems, you can now Tweet them to @DeltaAssist. The airline says this is a pilot program, but it’s pretty robust for being just that. There are five people monitoring the account and responding to all sorts of issues. Sounds great, right? One problem. It’s not Delta Assist (When They Want)manned 24/7.

For now, the account is active only Monday through Friday from 8a to 930p Eastern Time. That’s not good enough. This is the largest airline in the world, and it runs 24 hours a day. To not have anyone on the weekend is a tremendous issue. Not having someone in the overnight hours fails to recognize that there are a lot of flights operating around the world during that time. To ultimately be successful, they’re going to need to be on the ball all day, every day.

But how have they been doing so far when they are on the clock? Let’s take a look.

I looked at last Friday, June 25. There were a total of 90 tweets sent by the @DeltaAssist account between the time they signed on at 758a and the time they signed off at 953p. I tracked as many of the conversations as I could to see how the response time stacked up. Overall, it was pretty good (though there could have been some that they never responded to that I didn’t see).

I tracked 64 conversations based on the tweets that they sent out on the 25th and divided them into three categories: negative, positive, and questions.

Delta Assist Tweet Response Time

As you can see, Delta did a good job of responding to some tweets very quickly. There were some that didn’t receive a response for a very long time, but to be fair most of those were not urgent. On top of that, it appears that they’re still trying to find their footing. They were responding to questions and complaints written to all Delta Twitter accounts, so I have no doubt there was a large volume of stuff to get through.

Many of those long response times were responded to in the early afternoon, so it’s almost as if they just found a bunch of old tweets. My guess is that there are a bunch of different Delta teams responding to each account (that sounds like Delta to me), so someone probably forwarded a bunch over to the Assist team in the afternoon. They’ll need to get that squared away.

Most importantly, I hope you’ll notice, Delta, that a simple search brought up more than 20 tweets citing “DeltaAssist” between the time you signed off on Friday and Sunday afternoon when I’m writing this. And this is just a couple days after you officially launched it. It’s only going to grow.

The airline is off to a very good start here. Welcome to the world of Twitter customer service, Delta. Now get to 24 hours a day, 7 days a week, and you’ll be in serious business.


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Top Tips on the Ibiza Experience

June 27th, 2010

Whatever your reasons for your Ibizan escapade, this article will provide you with interesting tips for your interests.

During summer, Ibiza has a lot of tourists who go there but is not a problem at all. For those Europeans who visits the capital of clubbing island prefers to stay on the surrounding islands and boat in for the partying. Its an advantage if you have friends who live on surrounding islands or boat to achieve a perfect party. So here are some tips on where to stay on the island.

Where to stay?

If on a budget it may be very tempting to stay in the cheapest areas, however if the reasons for you visiting the island is to see Superstar DJs, experience the best clubs in the world, frolic on great beaches and not feel like you are visiting summer time Britain then basically dont do it! The best clubs on the island are dotted from the middle to the west of the island. Aim for somewhere around Eivissa the main town centre Eivissa itself is rather pricey a good alternative to this is somewhere like Playa Den Bossa or with a group and renting a car a villa around this side of the island.

Transport

To see the island properly, it is better to do it with a group and with a car. All of the good beaches are remotely situated around the island and need driving to or ferrying to. My top tip on travelling however is the bus system. Yes, thats right public transport does exist on the island and is relatively easy to use. Tickets can be bought from bus drivers and will save you a lot of money on a holiday that will prove to be very expensive. If you are taking the taxi route home, make sure you barter or find someone heading in the same direction as you to cut down the cab fare.

Clubs

Bear in mind these premium clubs come with expensive price tags, but if you are going to go, do it properly. Top 5 on the island that attract the best DJs and crowds are:

  1. Pacha guaranteed a great night here. An international crowd, somehow this club seems slightly less sweaty than the rest and exerts an air of class that the others dont quite find. However pretentious fears overlooked this club has a constant flow of great names lined up and always provides themed nights featuring strange musical talents from all over the world as well as costumed performers rather than just dancers.
  2. Amnesia one of the clubs situated in the middle of the island between Eivissa and San Antonio it get top marks for the venue. Being many clubbers number one club on this island it is not to be missed. However go on a good night, foam parties tend to be overrun with cheesy creepy Spanish or Italians looking for wet girls to grind. Look out for the nights Cream or Cocoon.

  1. Priviledge situated near Amnesia in the middle of the two towns, it is the biggest club on the island and has Tiesto as a resident DJ on Mondays again this year.
  2. Space – This clubs boasts many rooms and sports great acts, namely a space man of some sort on stilts with fire power coming out of his guns, (worth investigation). This club like the others has a great sound system and possibly the best lazers and light shows in Ibiza.
  3. Bora Bora- ok so this isnt a club BUT this is not to be missed. If your idea of Ibiza is dancing on the beach watching the sun set as you have come straight off the beach then definitely head down to Bora Bora. Down the road from Space, Bora Bora is the perfect place to start the evening or end the day after sunning.

Find some cheap flights to Ibiza and get planning. It will be a memorable experience whether you can remember it or not.

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Manchester Airport Ready for SuperJumbo

June 27th, 2010

Inside The Airbus A380

Emirates airlines will be using Manchester airport for their new A380 superjumbo service. Superjumbo aircraft, which can carry up to 517 passengers, will fly daily from Manchester to Dubai.

Although some say that the A380 is the future of flying many have expressed concerns regarding the aircrafts reliability.

The aircraft began to experience problems even before its first flight in 2007. There have been only around 25 aircraft delivered since that time and enthusiasm for the superjumbo is not very high.

There are many design enhancements that should have made the A380 a popular choice with airlines. Advanced wing and undercarriage design makes the aircraft very quiet. It is also much more fuel efficient due to the use of weight saving composite materials and exhaust emissions are enormously reduced.

Quantas and Emirates airlines have both voiced concerns over the aircrafts reliability in the past. Quantas experienced some high profile problems when all three of their A380 aircraft were grounded and declared unserviceable due to fuel tank indicator system problems.

Many commercial airlines have suffered due to the recession. Many airlines, including Lufthansa, Virgin and Fed Ex, have been forced to cancel their orders for A380 aircraft.

Manchester airport has invested around £10 million in preparing their airfield and terminal building for the new SuperJumbos. Emirates airlines currently use Boeing 777 aircraft for their Manchester to Dubai service.

Tim Clark, Emirates Airline president has said: Manchester has been one of the strongest performers in our growing network of regional gateways, not only in the UK but globally. Our customers value our commitment to a regional network at a time when other airlines are abandoning them.

So visitors to Manchester airport will soon see this iconic aircraft routinely landing and departing.

You can make some significant savings by booking your Manchester airport parking, Gatwick parking or Heathrow parking spaces online, as far in advance as possible.

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Cranky on the Web (June 21-25)

June 27th, 2010

Horizon Air Backs Out of California and Into a Box of Its Own MakingBNET
Horizon has made some big schedule changes this past week, and it shows they’re in a corner, trying to figure out what to do to make things work.

Airline Passenger Bumping in U.S. May Be Highest Since 2001Bloomberg
I don’t think this is a big story, but I was quoted regarding the mechanics of overbooking.

Re-Regulation Talk Heats Up, and Airlines Should Think About Supporting ItBNET
Here’s a fun, controversial one. It’s mostly tongue-in-cheek, but the way things are going, the airlines should think about this one.

Virgin America Teams with Klout to Give Freebies to Social Media StarsBNET
I like what Virgin America is doing here to target social media influencers. Smart move.

Regional Airline Association Annual Convention Video
The videos are up from the RAA convention, and here’s my intro speech (about 5 minutes):

If you’d like to know the Tweet that I talk about not responding to, it’s right here.

You can also see part of the panel discussion with Benet Wilson and Mary Kirby here.

Spirit Airlines Loves That You Hate Their Ads (and They Should)BNET
Every time Spirit launches a tacky sale, they’re counting on the media to pick it up and give them free ads. They do, every time.

Virgin Atlantic Says U.S. Authorities Held Passengers on Diverted PlaneBloomberg
Bloomberg has picked up the Virgin Atlantic ground delay story, and they asked me to comment.

Virgin Atlantic’s Three Hour Tarmac Delay Whips Up Irrational AngerBNET
Another long delay and another reaction that doesn’t make sense. *sigh*

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Top 5 Places To See On The Isle Of Wight

June 26th, 2010

Going to the Isle of wight is a special deal for everyone including families, couples or even those on their anniversary or honeymoon. The scenery is lovely, and their is plenty of history to absorb, and lots to remember on the Isle of Wight. The five items on the following list are activities and places to visit whilst on this great place.

1. The Isle of Wight steam railway is known world wide and is quite famous. Manned entirely by volunteers, the railway is a must see attraction for everyone of all ages. It is not surprising, because you can experience a true blue steam locomotive and rich railway cafe. Taking a ride on this railway is a classic way to experience the beauty of the Isle of Wight.

2. Ryde Castle is an excellent place to visit with its interesting architecture, said to have been originally commissioned by Henry VIII. The Castles original purpose was to defend Spithead and other areas from attack or invasion by the Spanish.

3. Another great place to visit is Dinosaur Isle. In the world of Paleontology, this museum is one of the best known throughout the world. Paleontologists love to come here, but it also has mass appeal to people of all ages and interests. Officially the museum opened in 2001, and makes claim to being the first of it type anywhere in the UK.

4. If it is relaxation that you are seeking, then try Shanklin Chine on the east side of the island. Many tranquil moments are guaranteed in this special place on the island. Look out for the rare varieties of vegetation and wildlife, and enjoy the constant flow of water over the waterfall.

5. The island is known for the speedway team, which attracts crowds from the island and the mainland as well. Some brilliant action is seen every year, by thousands of race enthusiasts.

If you want to find out more about the different events on the IOW, including the Isle of Wight Festival and other activities, contact Wightlink on 0871 376 1000.

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Personalized Beach Towels Are Great For A Vacation To The Beach

June 26th, 2010

You may observe that many different items that people use these days are personalized. This is one of the Most recent trends Today. If you have no idea as to how to do any needlework, then your best option is to get a company to personalize your items. It is very Simple to Purchase different beach towels online, as there are many different sites, which you can visit to find something to suit your needs.

The very Great thing about ordering your beach towels online is that you get the chance To decide on something special, which will fit in perfectly with your style and even the decor in your bathroom. After all, you want to show your towels to whoever uses your bathroom. Its not only beach towels that are available online, you could also have face cloth, bath towel or bath sheet, and a lot more. You can have all With similar design and you just need to personalize them with some special embroidery. When you Buy online, its most likely That you will find a unique design, one that cant normally be found in department stores. Because of this, youre going to be popular among your neighbors and friends. The best thing to do is to find personalized beach towels. There are various types of custom beach towels and monogrammed beach towels available.

You can also buy in bulk On the internet, so everyone in your family could have one as a gift from you. The more You purchase, the more discounts you could Have. A lot of companies prefer doing this. They will get the bulk merchandise cheaper but of good quality if they On the internet, and they can also deliver it all at the same time.

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My Book “Where the Hell Am I Going?” Will be Available for Purchase Soon

June 25th, 2010

Remember long ago when I asked you all for information on what you’d Where the Hell Am I Goingbe willing to pay for here? Many of you said a book, and now I’ve got one. Let me introduce “Where the Hell Am I Going?” It will be available for purchase in the next couple of weeks for a mere $14.99.

You might be surprised to find that this book doesn’t center around the airlines. (That’s another book I’m working on.) Instead it’s a combination of two things.

On one hand, it’s a travelogue on the trip around the country that I took after getting laid off from my job in 2008. On the other hand, it’s a look at what runs through the head of a guy who just got married and just lost his job. As the title says, I was trying to figure out where I was going.

Don’t worry, it’s still funny and snarky, or so those who’ve read it have told me. And yes, there is some airplane talk in there. Here’s how I’m explaining it on the back cover:

In September 2008, right before his wedding, Brett Snyder lost his job. Instead of jumping back into the job pool like a responsible new husband, he hit the road for a three week adventure. In “Where the Hell Am I Going?” Brett Combines his snarky wit with introspection to create a truly funny and heartfelt read. Follow along as he circles around the country and literally and figuratively tries to figure out where the hell he is, in fact, going.

This book has been in progress for awhile, and I now think it’s the right time to get it out there. A lot of people have lost their jobs in the last couple of years and gone through the same thought process that I had to go through. But I make it funny. And I throw in some good stories. At least, I think they’re good.

So, watch this space, as they say. I’ll put up a post when it’s ready to go.


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